Common queries answered

Frequently asked Questions

We’re eager to get your orders out the door as swiftly as we can! Typically, expect your items to be dispatched by the next working day. However, since each piece is meticulously crafted in-house at Gorilla HQ, kindly allow up to 10 working days for dispatch. During the festive season, please allow up to 14 working days, and for international orders, up to 15 working days. Your patience is greatly appreciated as we ensure every detail meets our high standards.

We want you to love your purchases from us. That’s why we offer an extended 30-day hassle-free replacement or refund policy. Simply ensure the item(s) are unworn, with all original tags, and in their original condition. If there’s a size discrepancy, we’ve got you covered too. However, please note that if these criteria aren’t met, this policy won’t apply.

In the unfortunate event that your items arrive damaged or faulty, reach out to us within 30 days of receiving your order, and we’ll swiftly arrange a replacement or refund after assessing the condition.

For faulty or damaged items, contact us at

Please note that return shipping costs are the buyer’s responsibility.

For returns, we’ll inspect the item(s) upon arrival and process the refund within 7 business days, minus any postage charges. Shipping costs are non-refundable. Please allow sufficient time for refunds to reflect in your account.

As for exchanges, once we receive your item for exchange and it meets our standards, we’ll process and dispatch the new item(s) within 7-10 working days, plus standard shipping time. If any issues arise, such as the item being out of stock, we’ll promptly notify you via email. Your satisfaction is our priority.

Great news! Once your order is dispatched, an automated email will be sent to the provided email address to keep you in the loop. For UK orders, we use DPD couriers, ensuring a secure 24-hour delivery service. International orders may vary in delivery times. If you haven’t received your order within two working days of dispatch notification, please reach out to us at for tracking details. Your satisfaction is our priority.

For direct assistance, please contact us at, and we’ll strive to respond promptly. If you prefer a phone call, kindly provide your best contact number, and one of our team members will reach out to assist you. Your satisfaction is our priority.

Please reach out to us promptly at so we can update your order record accordingly. If your order has already been dispatched, we’ll make every effort to request the courier to divert it to the correct address. Your satisfaction is important to us, and we’ll do our utmost to assist you.

Exciting news! We now offer worldwide shipping on all orders. For any further inquiries or assistance, please don’t hesitate to reach out to us at We’re here to help!

Absolutely! We’re delighted to announce that for larger orders requiring multiple packages, there will be no additional shipping fee incurred. We’re committed to providing seamless delivery experiences for all our customers, regardless of order size. If you have any questions or concerns, please feel free to reach out to us at

Three Amigos Enterprises Limited is registered in England and Wales with company registration number 15321875

The company’s registered address is: 20 Wenlock Road, London, England, N1 7GU

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